Refund policy

Return & Refund Policy

At LaserB, all sales are final. We do not accept returns, exchanges, or refunds.

Because our products are custom made, personalized, engraved, or made to order, please carefully review all spelling, names, dates, photos, logos, design details, and personalization before placing your order.

LaserB is not responsible for customer-provided spelling errors, incorrect information, low-quality images, or design details submitted incorrectly at checkout.

Personalized and Custom Items

All personalized, custom, engraved, and made-to-order items are final sale. No returns, refunds, or exchanges will be accepted once an order has been placed and production has started.

This includes items with names, dates, logos, photos, handwriting, fingerprints, custom designs, or any other personalized details.

Damaged or Incorrect Items

If your item is damaged due to an error made by LaserB, or if we make a mistake on your order, we will remake the item at no additional cost.

Please contact us at Brittany@shoplaserb.com within 3 days of receiving your order and include your order number along with clear photos of the item and packaging.

We do not offer refunds for damaged or incorrect items. Approved issues will be resolved with a replacement or remake.

Customer-Provided Items

If you provide your own item for engraving, LaserB requires a test item or extra matching item whenever possible to ensure the correct laser settings are used.

Customer-provided items can vary in material, coating, finish, quality, and how they react to engraving. LaserB is not responsible for damage, discoloration, melting, cracking, or engraving results on customer-provided items when no test item is provided.

If a test item is provided, we will use it to help determine the safest and best settings before engraving the final item.

Final Sale Items

All items sold by LaserB are considered final sale.

We do not accept returns, refunds, or exchanges on:

  • Personalized items
  • Custom engraved items
  • Made-to-order products
  • Customer-provided items
  • Sale items
  • Gift cards
  • Items with customer-submitted spelling, photo, or design errors

For any questions before placing an order, please contact us at Brittany@shoplaserb.com.